11bat Terms & Conditions — Your Rights, Responsibilities, and Platform Rules

01 Acceptance of Terms

These Terms and Conditions (hereinafter "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you (the "Player", "User", or "Account Holder") and 11bat (the "Platform", "Company", "We", or "Us"), the operator of the online betting and gaming platform accessible at https://11bat.io.

By completing the registration process, by clicking "I Agree", or by accessing or using any part of the 11bat platform — including placing a wager, accessing a live dealer table, or making a deposit — you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, including the Privacy Policy, Responsible Gaming Policy, and any game-specific rules incorporated herein by reference.

If you do not agree to any provision of these Terms, you must cease using the 11bat platform immediately and close your account. Continued use of the platform constitutes unambiguous acceptance of the Terms as in force at the time of use.

02 Eligibility

Access to and use of 11bat's real-money betting and gaming services is subject to the following eligibility requirements, all of which must be satisfied simultaneously:

• You must be at least 21 years of age. 11bat enforces a strict minimum age requirement of 21 years across all real-money services. Age verification checks may be requested at any time.
• You must be accessing the platform as an individual acting on your own behalf, and not as an agent, representative, or on behalf of any third party.
• You must not be a current or former employee, contractor, director, officer, or immediate family member of 11bat or any of its affiliated entities, game providers, or payment partners.
• You must not be included on any self-exclusion register or have previously requested a permanent self-exclusion from 11bat.
• You must have the legal capacity to enter into a binding contract under the laws applicable to you.

11bat reserves the right to request documentary proof of age, identity, address, and payment method ownership at any time. Failure to provide satisfactory verification documents within the timeframe specified by the 11bat compliance team may result in the suspension or permanent closure of the account and the withholding of pending withdrawals pending investigation.

Players are solely responsible for determining whether their use of the 11bat platform is lawful in their jurisdiction. 11bat makes no representation that access to its services is legal in any particular location.

03 Account Registration

To access real-money services on 11bat, you must complete the registration process by providing accurate, current, and complete information as requested. This includes, but is not limited to, your full legal name, date of birth, mobile number, and preferred payment method details.

Each individual is permitted to hold one registered account only. The creation of multiple accounts — whether using different mobile numbers, email addresses, names, or payment credentials — is strictly prohibited. Where duplicate accounts are detected, 11bat reserves the right to close all associated accounts, void all pending wagers, and confiscate any bonus funds or winnings derived from the duplicate accounts.

You are responsible for maintaining the confidentiality of your 11bat login credentials, including your username and password. You must not share your login details with any third party. Any activity carried out on your account — whether or not authorised by you — is your sole responsibility. If you suspect that your account has been accessed without your authorisation, you must contact 11bat support immediately via live chat at [email protected].

11bat reserves the right to close, suspend, or restrict any account without prior notice where it has reasonable grounds to suspect that the registration information provided is false, misleading, or incomplete.

04 Deposits & Withdrawals

The 11bat account wallet operates exclusively in Bangladeshi Taka (BDT). All deposits, wagers, winnings, bonuses, and withdrawals are denominated in BDT. No multi-currency conversion is applied at any point.

Deposits: The minimum deposit amount is ৳200. Deposits are accepted via bKash, Nagad, Rocket, Upay, and supported bank transfer channels. Deposit transactions are typically processed and credited to the 11bat wallet within ten seconds of confirmation. 11bat does not charge a processing fee on standard deposits; however, the player's payment provider may apply its own charges.

Withdrawals: The minimum withdrawal amount is ৳500. Withdrawal requests are processed to the same mobile wallet or bank account used for the most recent deposit, subject to the completion of any applicable identity verification. Average processing time is three minutes, though in exceptional circumstances verification requirements may extend this timeline. 11bat does not guarantee a specific withdrawal processing time.

• Withdrawals will only be processed to a payment method registered in the same name as the 11bat account.
• 11bat reserves the right to request additional verification before processing any withdrawal, particularly where the amount exceeds ৳50,000 or where the account has not previously completed enhanced due diligence.
• Bonus funds and winnings derived from bonus play may be subject to wagering requirements before becoming eligible for withdrawal. Refer to Section 7 for full bonus withdrawal conditions.
• 11bat reserves the right to withhold or delay withdrawals pending investigation where fraudulent activity, bonus abuse, or a breach of these Terms is suspected.

Deposits made to 11bat are for wagering purposes only. 11bat is not a financial institution and does not offer interest, yield, or any form of return on deposited funds beyond the outcomes of eligible wagers and games.

05 Betting Rules

All sports betting activity on 11bat — including pre-match and in-play (live) betting on cricket, football, kabaddi, and other listed sports — is governed by the following general rules, supplemented by sport-specific rules published within the relevant betting market pages.

• A bet is not accepted until you receive a confirmation message in your account. Unconfirmed bets are void and no funds will be deducted.
• 11bat reserves the right to refuse, void, or limit any bet at its sole discretion, including but not limited to bets placed at erroneous odds, bets that exceed the applicable market limit, or bets placed on suspended markets.
• In-play odds are subject to change in real time. The odds displayed at the moment of bet confirmation are the odds that apply to your wager. Latency or connectivity issues on the player's device do not constitute grounds for a bet to be voided.
• In the event of an abandoned, postponed, or cancelled fixture, bets will be settled according to the sport-specific rules applicable to that market. Where no specific rule applies, the default rule is that bets on cancelled events are voided and stakes are returned.
• Results are based on the official result declared by the relevant governing body (e.g., ICC for international cricket, BCB for BPL). Any subsequent amendments to official results after settlement will not be taken into account.
• 11bat does not accept bets from individuals acting on behalf of syndicates or professional betting operations. Accounts identified as syndicate-linked may be restricted or closed without notice.

11bat reserves the right to correct any obvious errors in bet settlement — including typographical errors in odds, incorrect team names, or market mislabelling — at any time after the event, regardless of whether the error was identified before or after the player placed the bet.

06 Casino & Games

11bat's casino offering includes live dealer games (powered by Evolution Gaming, Pragmatic Play Live, and Ezugi), RNG slot titles (from Pragmatic Play, NetEnt, Microgaming, Red Tiger, Play'n GO, and other certified providers), real-money Rummy tables, crash games, and 11bat-exclusive instant-win formats including Dragon of Demons.

All RNG (Random Number Generator) game outcomes are determined by certified and independently audited random number generation systems operated by the respective game providers. 11bat does not modify, influence, or control the outcome of any RNG game or live dealer game round.

• The Return to Player (RTP) percentage for each slot title is published within the game's information panel and represents a theoretical long-term average, not a guarantee of individual session outcomes.
• Live dealer games are subject to the specific rules of each game variant as presented at the table. Where a technical failure occurs during a live dealer round, the round will be voided and stakes returned.
• 11bat reserves the right to remove, suspend, or replace any game from its library at any time without prior notice, including during periods of maintenance or where a provider's certification lapses.
• Players are responsible for understanding the rules of any game before wagering real money. 11bat does not accept responsibility for losses arising from a player's misunderstanding of game rules.

07 Bonuses & Promotions

11bat offers welcome bonuses, reload bonuses, free bet credits, cashback offers, and seasonal promotions (including Eid, Pohela Boishakh, BPL season, and Victory Day promotions). Each promotion is governed by its own specific terms, including eligibility conditions, qualifying deposit amounts, minimum odds restrictions, wagering requirements, and expiry periods. These promotion-specific terms are published alongside each offer and form part of these Terms.

The following general bonus conditions apply to all 11bat promotional offers unless a specific promotion's terms expressly state otherwise:

• Bonuses may only be claimed by players who satisfy the stated eligibility conditions at the time of the claim.
• Each player is entitled to claim each promotional offer once only, unless the promotion is explicitly designated as recurring or weekly/monthly.
• Bonus funds are non-transferable and may not be exchanged for cash prior to satisfying the applicable wagering requirement.
• Wagering requirements must be met within the stated validity period. Bonus funds and associated winnings that remain subject to incomplete wagering requirements at the end of the validity period will be forfeited automatically.
• 11bat reserves the right to withdraw, modify, or cancel any promotion at any time. Where a promotion is cancelled after a player has already qualified, any bonus funds credited will remain valid subject to the original promotion's wagering terms.
• Participation in any 11bat promotion constitutes acceptance of these general bonus conditions and the specific promotion terms.

08 Responsible Gaming

11bat is committed to promoting responsible gaming practices across all of its products and services. The platform provides a range of player protection tools that are available to all registered account holders free of charge at any time, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options.

Players who feel that their gambling activity is becoming a problem — or who are concerned about the gambling behaviour of someone they know — are strongly encouraged to visit the Responsible Gaming page for full guidance on available tools and external support resources accessible to players in Bangladesh.

11bat will honour any self-exclusion request received in good faith from a registered account holder. Once a self-exclusion is in place, the account will be suspended and marketing communications will be suppressed for the duration of the exclusion period. Players on a self-exclusion list must not attempt to re-register or circumvent their exclusion. Any account opened in contravention of a self-exclusion will be closed immediately and any funds deposited during the exclusion period will be returned.

09 Prohibited Conduct

The following activities are strictly prohibited on the 11bat platform. Engaging in any of the following may result in the immediate suspension or permanent closure of your account, the voiding of all pending and settled bets, and the forfeiture of all funds held in the account wallet:

• Opening or operating more than one registered account on 11bat.
• Providing false, inaccurate, or misleading personal information during registration or verification.
• Using automated software, bots, scripts, crawlers, or any other non-human means to interact with the platform, place bets, or access game outcomes.
• Engaging in match-fixing, spot-fixing, or any form of corruption involving the sports or events offered for betting on 11bat.
• Colluding with other players in Rummy, poker, or any other multi-player game offered on the platform.
• Exploiting technical errors, software bugs, or pricing mistakes in a systematic or deliberate manner.
• Using the 11bat platform for any form of money laundering, financial crime, or any activity that violates applicable anti-money laundering laws.
• Charging back or reversing a deposit transaction after using those funds to wager on the platform.
• Attempting to access the accounts of other players without authorisation.
• Using the platform in any manner that could damage, disable, or impair the technical infrastructure of 11bat or its service providers.

10 Account Closure

Players may request the closure of their 11bat account at any time by contacting the support team via live chat or email at [email protected]. Upon receipt of a closure request, any real-money balance remaining in the account wallet (after deducting any bonus funds subject to incomplete wagering requirements) will be returned to the player's registered payment method within five business days.

11bat reserves the right to close any account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms, suspected fraud or criminal activity, failure to complete identity verification, prolonged account inactivity, or regulatory requirements. Where an account is closed by 11bat due to a breach of these Terms, any balance remaining in the wallet may be withheld pending investigation and may be forfeited in whole or in part depending on the nature of the breach.

11 Intellectual Property

All content on the 11bat platform — including but not limited to the 11bat brand name, logo, domain name, website design, software, game interfaces, text, graphics, images, data feeds, and odds compilations — is the exclusive intellectual property of 11bat or its licensed providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the 11bat platform solely for their own personal, non-commercial entertainment purposes. This licence does not include the right to reproduce, distribute, modify, publicly display, or create derivative works from any 11bat content without the prior written consent of 11bat.

Any unauthorised use of 11bat's intellectual property — including scraping odds data, reproducing game interfaces, or using the 11bat brand in any commercial context — is strictly prohibited and may result in legal action.

12 Limitation of Liability

To the maximum extent permitted by applicable law, 11bat shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of winnings, loss of data, loss of business, or any other financial loss.

11bat does not warrant that the platform will be available at all times, error-free, or uninterrupted. Scheduled and unscheduled maintenance, third-party network failures, force majeure events, and circumstances beyond 11bat's reasonable control may result in temporary service interruptions. 11bat shall not be liable for any losses incurred as a direct result of a platform outage or interruption.

In no event shall 11bat's total aggregate liability to any player in connection with these Terms exceed the total amount deposited by that player in the twelve months preceding the event giving rise to the claim.

13 Privacy & Data

11bat collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions and should be read in conjunction with this document. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected during registration and verification — including name, date of birth, mobile number, and payment details — is used for the purposes of account management, identity verification, fraud prevention, anti-money laundering compliance, and the delivery of personalised promotional communications where consent has been given. 11bat will not sell your personal data to any third party for marketing purposes.

14 Amendments to Terms

11bat reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, 11bat will make reasonable efforts to notify registered players via the contact information associated with their account. The updated Terms will take effect from the date of publication on the 11bat platform.

Your continued use of the 11bat platform following the publication of amended Terms constitutes your acceptance of those amendments. If you do not agree to the amended Terms, you must immediately cease using the platform and contact support to arrange account closure and the return of any real-money wallet balance.

15 Governing Law & Dispute Resolution

These Terms and Conditions and any dispute or claim arising out of or in connection with them — whether contractual, tortious, or otherwise — shall be governed by and construed in accordance with the laws applicable to the operation of the 11bat platform.

In the event of a dispute between a player and 11bat, the player is encouraged to contact the 11bat support team in the first instance to seek an informal resolution. The support team will acknowledge disputes within 24 hours and endeavour to provide a substantive response within five business days. If a satisfactory resolution cannot be reached informally, the dispute may be escalated through the formal complaints process described on the 11bat support portal.

11bat's decision on any betting dispute, account matter, or promotion eligibility question shall be final, subject to the complaints escalation process described above.

16 Contact Information

If you have any questions regarding these Terms and Conditions, or if you wish to raise a formal complaint, please contact the 11bat support team using the details below. All contact must be made in English.

• Live Chat: Available 24 hours a day, 7 days a week via the support widget on 11bat.io
• Email: [email protected] (plain text — not a clickable link)
• Response Time: Live chat — under 2 minutes average. Email — within 24 hours.