11bat Frequently Asked Questions

Creating an 11bat account takes under three minutes. Visit 11bat.io, click the registration button, enter your mobile number, choose a secure password, and verify your number with the OTP sent via SMS. You must be 21 years or older and a resident of Bangladesh to register. Once your number is verified, your account is active and you can make your first deposit immediately.

11bat requires a valid government-issued photo ID to complete identity verification (KYC). Accepted documents include your National Identity Card (NID), a valid passport, or a driving licence. You will be asked to upload a clear photograph or scan of the document during the verification process. Verification is typically completed within 24 hours of submission.

If your 11bat login is failing, first check that you are entering the correct registered mobile number and password — passwords are case-sensitive. If you have forgotten your password, use the account recovery option on the login page to receive a reset OTP on your registered number. If the issue persists, contact the 11bat support team via live chat at [email protected] for immediate assistance.

No. 11bat strictly allows one account per person, per mobile number, and per household. Operating multiple accounts is a violation of the 11bat Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately to resolve the situation.

To permanently close your 11bat account, contact the support team via live chat or email [email protected] and submit a formal account closure request. Any remaining wallet balance will be returned to your registered payment method before the account is closed. If you are closing the account for responsible gaming reasons, 11bat can also apply a self-exclusion instead of full closure — support staff can advise on both options.

To deposit via bKash on 11bat, log in to your account, go to the Deposit section, select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction through your bKash app or USSD menu. The minimum deposit amount via bKash is ৳200. Funds typically appear in your 11bat wallet within a few minutes of a successful bKash transaction.

bKash deposits on 11bat are processed instantly in the vast majority of cases — funds appear in your wallet within one to five minutes of a confirmed bKash transaction. During peak periods such as BPL match days or major IPL fixtures, processing may occasionally take up to fifteen minutes. If your deposit has not reflected after thirty minutes, contact 11bat support with your bKash transaction reference number.

Yes, 11bat supports deposits via Nagad, Rocket, and Upay in addition to bKash. The process is the same for all mobile wallets: log in, go to Deposit, select your preferred wallet, enter the amount, and complete the transaction through your wallet app. The minimum deposit is ৳200 for all supported mobile wallets. Bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank are also available for larger deposits.

The minimum withdrawal amount on 11bat is ৳500 for mobile wallet withdrawals (bKash, Nagad, Rocket, Upay). For bank transfer withdrawals, the minimum is ৳1,000. Before submitting a withdrawal, ensure your account identity verification (KYC) is fully complete — unverified accounts cannot process withdrawal requests. Withdrawals to the same method used for the most recent deposit are generally prioritised for security reasons.

Standard 11bat withdrawals to bKash, Nagad, and Rocket are typically processed within one to four hours during normal operating hours. During peak periods or if additional verification is required, processing may extend to 24 hours. Bank transfer withdrawals take one to three business days depending on the receiving bank. Withdrawals requested outside of standard banking hours (Bangladesh Standard Time, UTC+6) are queued and processed the next business day.

11bat does not charge any platform fees for deposits or withdrawals. Your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction fees, which are set independently by those providers and are outside 11bat's control. Bank transfer fees, if any, are determined by your bank. Always check the fee schedule of your payment provider before initiating a large transaction.

To bet on cricket on 11bat, navigate to the Cricket section from the main menu, browse the list of available matches — covering BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures, and international series — and select the match you want to bet on. Choose your market (match winner, top batsman, total runs, and more), enter your stake in BDT, review the odds, and confirm your bet. Live in-play betting is available on selected matches.

11bat offers a wide range of cricket betting markets including match winner, series winner, top batsman, top bowler, total runs (over/under), method of dismissal, innings runs, fall of next wicket, player performance specials, and live ball-by-ball markets on featured matches. BPL and Bangladesh Tigers international matches receive enhanced coverage with more markets and deeper liquidity than standard fixtures.

Yes, 11bat is fully optimised for mobile browsers and works on all major smartphones — Android and iOS — without requiring any app download. The mobile interface adapts to your screen size automatically, giving you access to sports betting, live casino, slots, and Rummy from any device. Simply open 11bat.io in your mobile browser (Chrome, Firefox, or Safari) and log in as normal.

RTP varies by individual slot game and is set by the game provider (Pragmatic Play, NetEnt, Red Tiger, Microgaming, and others). Most certified slot games on 11bat carry an RTP between 94% and 97%, which is disclosed in each game's information panel before you play. 11bat only hosts games from licensed, certified providers — all slot outcomes are determined by independently audited Random Number Generators (RNGs) to guarantee fair play.

11bat's live casino games are powered by leading providers including Evolution Gaming and Ezugi, whose studios operate under strict independent certification. All live dealer games — including Baccarat, Roulette, Blackjack, Andar Bahar, and Teen Patti — are streamed in real time with professional dealers and physical cards and wheels. Game results are verifiable and cannot be altered by the platform. 11bat uses SSL encryption across all connections to protect every session.

11bat offers a welcome bonus to newly registered players on their first deposit. The specific bonus amount and percentage match are displayed on the promotions page at the time of registration, as offers are updated regularly. To claim the bonus, opt in during the deposit process and meet the minimum qualifying deposit threshold. Bonus funds are subject to wagering requirements before they can be withdrawn — always read the bonus terms before claiming.

Wagering requirements specify how many times you must bet the bonus amount before the bonus-derived winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawal is permitted. Different game types may contribute differently to the wagering total — slots typically contribute 100%, while live table games may contribute a lower percentage. Full details are listed in each bonus's individual terms.

Yes, 11bat regularly runs seasonal promotions aligned with major events in the Bangladesh calendar and cricket schedule. These include Eid special reload bonuses, BPL season enhanced odds and free bet offers, Pohela Boishakh (Bengali New Year) promotions, and T20 World Cup tournaments with prize pools for qualifying players. Promotions are announced via the 11bat promotions page and through account notifications for opted-in players.

Yes, you can forfeit an active bonus at any time through the account settings panel on 11bat. Once a bonus is forfeited, any bonus balance and associated pending winnings are removed from your account, and your remaining real-money balance becomes fully withdrawable with no wagering restrictions. If you are unsure whether a bonus is right for your play style, contact support before claiming — the 11bat team can clarify the terms in plain English.

11bat is designed and operated as a secure platform with player protection as a core priority. All data transmitted between your device and 11bat's servers is protected by 256-bit SSL/TLS encryption. Financial transactions are processed through established, trusted payment gateways including bKash, Nagad, and Rocket. Player funds are held separately from operational funds, and account security features including two-factor authentication are available to all registered players.

11bat operates as an online betting and gaming platform serving Bangladeshi players. The platform does not make specific claims about licensing from any Bangladeshi government body. Players are responsible for understanding the laws applicable to online gambling in their jurisdiction. 11bat uses industry-standard security, fair play certification, and responsible gaming tools to ensure a safe and reliable entertainment experience for all registered adults aged 21 and above.

The minimum age to register and play on 11bat is 21 years. This requirement is enforced through identity verification at the point of registration. Any account found to belong to a person under 21 will be closed immediately, all deposits will be returned, all wagers will be voided, and all collected personal data will be deleted. 11bat takes underage gambling prevention seriously and monitors for age misrepresentation.

To self-exclude from 11bat, log in to your account, go to Account Settings, and select the Responsible Gaming tab where you will find the self-exclusion option. You can choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Alternatively, contact the 11bat support team via live chat or at [email protected] — agents can apply self-exclusion immediately on your behalf, typically within one hour of your request, at any time of day.

Deposit limits on 11bat are set from the Responsible Gaming tab inside Account Settings. You can choose a daily, weekly, or monthly limit in BDT. Reductions to your deposit limit take effect immediately. Increases require a 24-hour cooling-off period before they become active, giving you time to reconsider. If you need urgent help restricting your deposits, the 11bat support team can apply limits manually on your behalf via live chat.