Responsible Gaming at 11bat — Your Safety Comes First
11bat is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. This page covers all the tools, guidance, and support resources available to help you stay in control of your gambling activity.
Deposit Limits
Set a daily, weekly, or monthly cap on the amount you can deposit into your 11bat wallet. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits take effect immediately when reduced and after a 24-hour cooling period when increased — protecting you from impulsive decisions in the heat of the moment.
Session Time Reminders
Losing track of time is one of the most common patterns in problematic gambling behaviour. 11bat's session time reminders alert you after a set duration — for example, every 30, 60, or 90 minutes — to remind you how long you have been playing. You decide the interval; the reminder appears as a notification during your session.
Time-Out (Cooling-Off)
Need a short break? A time-out suspends your 11bat account for a fixed period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. Your account remains intact and resumes automatically at the end of the chosen period. No marketing communications will be sent during this time.
Self-Exclusion
Self-exclusion is a longer-term commitment to stop gambling on 11bat for a defined period of 6 months, 1 year, 3 years, or permanently. Once a self-exclusion is confirmed, your account is closed immediately, all marketing communications are suppressed, and any real-money balance is returned to your registered payment method. Attempts to re-register during an active self-exclusion period will be rejected.
Loss Limits
In addition to deposit caps, you can set a maximum loss threshold for any daily, weekly, or monthly period. When your net losses across all wagers and games reach the set limit, further wagering is automatically blocked for the remainder of that period — even if your wallet still has a positive balance.
24/7 Support Access
The 11bat responsible gaming support team is available around the clock via live chat at [email protected]. Whether you want to set a limit, request a time-out, initiate self-exclusion, or simply talk through concerns about your gambling habits, our trained support staff are ready to assist without judgment at any time of day or night.
How to Activate Responsible Gaming Tools
All responsible gaming tools on 11bat are available directly inside your account settings panel. No phone call or waiting period is required to apply a restriction — most limits take effect within seconds. Follow the steps below to get started.
Log In to Your 11bat Account
Visit 11bat.io and log in using your registered mobile number and password. If you have forgotten your credentials, use the account recovery option on the login page.
Open Account Settings
Click on your account icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
Navigate to Responsible Gaming
Inside Account Settings, select the "Responsible Gaming" tab. You will see all available tools: deposit limits, loss limits, session reminders, time-out, and self-exclusion.
Choose and Confirm Your Tool
Select the tool you wish to activate, enter your preferred parameters (amount, duration, frequency), and confirm. Restrictions that reduce your gambling activity take effect immediately. Increases to limits require a 24-hour reflection period before taking effect.
Contact Support if Needed
If you are unable to access your account to set a restriction, or if you need self-exclusion applied urgently, contact the 11bat support team via live chat. Support agents can apply restrictions manually on your behalf, including immediate account suspension.
Important: Self-exclusion requests made through the support team are processed within one hour, regardless of the time of day. If you are in crisis, do not wait — contact support immediately via live chat at [email protected].
Warning Signs of Problem Gambling
Gambling becomes a problem when it moves from entertainment to compulsion. The following signs may indicate that gambling is having a negative impact on your life. If you recognise several of these in yourself or someone you know, seeking help is the right step.
Spending more money on gambling than you can afford, or borrowing money specifically to fund betting activity.
Chasing losses — continuing to bet in an attempt to win back money you have already lost, often resulting in larger losses.
Feeling unable to stop gambling even when you want to, or repeatedly failing to stick to the limits you set for yourself.
Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
Neglecting responsibilities at work, school, or home — including financial obligations — because of gambling.
Experiencing anxiety, irritability, depression, or restlessness when not gambling, or using gambling as a way to escape stress or negative emotions.
Gambling with increasing amounts of money over time in order to achieve the same level of excitement — a sign of growing tolerance.
Jeopardising significant relationships, educational opportunities, or career prospects because of gambling behaviour.
Spending a large proportion of leisure time thinking about gambling, planning the next session, or recounting past gambling experiences.
Quick Self-Assessment
Answer these questions honestly. If you answer "Yes" to three or more, it may be time to use one of 11bat's responsible gaming tools or reach out to the support team.
Responsible Gaming Self-Assessment
Have you ever spent more money gambling than you originally planned to spend in a single session?
Have you ever borrowed money or sold personal belongings to fund your gambling activity?
Do you find yourself thinking about gambling frequently — even when you are at work, in class, or with family?
Have you ever tried to cut down on gambling but found it difficult or impossible to do so?
Have close friends or family members ever expressed concern about your gambling habits?
Have you ever gambled as a way to deal with stress, loneliness, boredom, or emotional distress?
After losing money, do you feel a strong urge to return as quickly as possible to try to win it back?
Has gambling ever caused problems with your work, studies, finances, or personal relationships?
If you answered "Yes" to 3 or more questions, we strongly encourage you to contact the 11bat responsible gaming team at [email protected] or to activate a self-exclusion or time-out immediately via your account settings.
Getting Help — Support Channels
If you believe gambling is becoming a problem for you or someone you care about, do not hesitate to reach out. Help is available 24 hours a day, 7 days a week — including during Eid, Victory Day, and all public holidays.
11bat Live Chat
The fastest way to request account restrictions, initiate self-exclusion, or speak to a trained responsible gaming advisor. Available 24/7 directly on 11bat.io.
Email Support
For non-urgent responsible gaming enquiries, written self-exclusion requests, or formal complaints, email the 11bat support team directly. Include your registered mobile number in the subject line for faster processing.
Account Self-Service
Many responsible gaming tools can be activated instantly without contacting support. Log in to your 11bat account, open Account Settings, and navigate to the Responsible Gaming tab to manage your limits and restrictions directly.
Serving players across Bangladesh: 11bat's responsible gaming support is available to all registered players regardless of their location — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. Support is delivered in English via live chat and email.
11bat's Responsible Gaming Principles
These principles guide every decision 11bat makes about how the platform is designed, how games are presented, and how players are protected.
Transparency
Odds, house edges, and return-to-player percentages are disclosed clearly so every player can make informed decisions before wagering.
Player Autonomy
Every player has full control over their own limits and restrictions. 11bat provides the tools; the choices belong to you.
Proactive Protection
11bat monitors for behavioural indicators of problem gambling and may proactively reach out to players who show patterns of concern — before a serious problem develops.
Under-21 Prevention
Age verification at registration, combined with ongoing account monitoring, ensures that the 11bat platform remains exclusively accessible to adults aged 21 and above.
Play Responsibly — Enjoy 11bat at Its Best
Responsible gaming and great entertainment go hand in hand. Explore cricket betting, casino games, and more — always within your limits. For any questions, our FAQ has quick answers.
Gambling Awareness Notice: Gambling is for entertainment purposes only. It is not a solution to financial difficulties and should never be used as a primary source of income. 11bat is strictly a 21+ platform. If you or someone you know needs support with problem gambling, please use the self-exclusion tools in your account settings or contact [email protected] at any time. For full terms governing use of 11bat, read our Terms & Conditions and Privacy Policy.